ABB

1. General Policy Overview

All sales made through Art By Bobbie are subject to the terms outlined in this Refund & Return Policy. By completing a purchase, you agree to these terms.

Due to the nature of artwork, certain items may be non-refundable or subject to specific conditions, as detailed below.

2. Eligible Items for Refunds or Returns

Refunds or returns may be accepted under the following circumstances:

• The item arrives damaged, defective, or incorrect

• The item is lost in transit and confirmed as undelivered by the carrier

• The item received is significantly different from its description on the website

To be eligible:

• You must contact us within [7–14] days of receiving your order

• The item must be returned in its original condition and packaging, unless it arrived damaged

3. Non-Refundable & Non-Returnable Items

The following items are final sale and are not eligible for refunds or returns:

• ​Commissioned or custom-made pieces​

• Items marked as “Final Sale” at the time of purchase

• Items damaged due to improper handling or care after delivery

4. Commissions & Custom Artwork

For commissioned or custom artwork:

• A non-refundable deposit may be required before work begins

• Once work has started, refunds are not available

• If the commission is canceled before work begins, any refund will be issued minus administrative or processing fees

• Minor revisions may be offered at the artist’s discretion, as outlined in the commission agreement

5. Damaged or Defective Items

If your artwork arrives damaged or defective:

1. Contact us at essgirl1234@yahoo.com within [48–72 hours] of delivery

2. Include:

   • Your order number

   • Clear photos of the damage

   • Photos of the packaging

Once reviewed, we may offer:

• A replacement similar but not the same

• A full or partial refund

• Store credit

6. Return Process

If a return is approved:

• You will receive return instructions via email

• The customer is responsible for return shipping costs, unless the return is due to our error

• We recommend using a trackable and insured shipping method

• We are not responsible for returned items lost or damaged in transit

7. Refund Processing

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to process, depending on your bank or payment provider

• Original shipping costs are non-refundable, unless required by law

8. Exchanges

Exchanges are handled on a case-by-case basis and are subject to item availability. Please contact us before returning any item to discuss exchange options.

9. Cancellations

• Orders may be canceled before shipment for a full refund

• Once an order has shipped, it cannot be canceled and must follow the return process

• Commissioned orders cannot be canceled once work has begun

10. Contact Information

For all refund, return, or cancellation inquiries, please contact:

Email: essgirl1234@yahoo.com
Website: artbybobbie.com

11. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon posting to the website.